Privacy Policy - Sierra Sol
This Privacy Policy describes how Sierra Sol collects, uses, and
discloses your personal information.
This Privacy Policy should be read in conjunction with our Terms
of Service, and any other policy, agreement, or terms which may
affect your relationship with us.
I. SCOPE OF THIS POLICY
This Privacy Policy applies to https://www.sierra-sol.com including all
its sub-domains and other websites that link to this Privacy
Policy, when accessing and using them in the United States, as
well as any of our other services and tools that might be made
available by us from time to time, including offline tools, surveys,
applications, services, advertisements, events, and promotions
(collectively, “Services”).
We may provide links to external-party websites that are not
owned by Sierra Sol has no control over external-party privacy
practices and assumes no responsibility in connection with your
use of external-party websites, applications, or any other
services offered by other parties. Any external-party services are
governed by the privacy policies appearing on those sites and
applications.
By using the Services, you signify your consent to this Privacy
Policy and the Terms of Service for the use of our Services. If
you do not agree to this Privacy Policy or Terms of Service for
the use of our Services, please do not use our Services.
II. INFORMATION THAT WE COLLECT OR
RECEIVE
We collect and receive information from and about you by
different means, including, without limitation: (i) information you
submit or provide to us; (ii) information collected automatically
and manually; and (iii) information provided to us by other
sources. Some of the information we collect and receive includes
“personal information,” which is generally information that
identifies, relates to, describes, is reasonably capable of being
associated with, or could reasonably be linked, directly or
indirectly, with you. Personal information does not include
information that is publicly available, de-identified, aggregated, or
otherwise exempted by applicable laws. The information we
may collect will vary and depend on the nature of your
relationship with us and the reason(s) for providing/collecting the
information.
A. Information You Submit or Provide to Us
We or our vendors collect the information that you directly
provide to us, such as when you enter it on a webpage, submit
an online form, use a chat feature we may offer, or include it in
an email that you send to us in relation to our Services. In
addition, we may collect information through relevant business
support processes, during the registration or account creation
processes, and through other business functions where we ask
you to provide information, including:
Contact Information (e.g., name, email or mailing
address, or phone number);
Account Administration Information (e.g., username,
1 / 5
password, or security questions);
Communications (e.g., information you submit through
our interactive chat feature or through other
communications with us, including potential customer
service call recordings);
Payments and financial information (e.g., information
necessary to process transactions, conduct due
diligence, as part of an application, or for other business
needs);
Employment-related information and education
information (e.g., information you may provide when
applying for a job, or which may be included as part of
an application);
Demographic information (e.g., ethnicity, sex, gender,
birth date, age, languages spoken, disability, housing
status, household size, household type, family members,
marital status, annual income, desired housing
characteristics and desired housing location or
community);
Location information (e.g., geolocation inferred from your
access to our websites or from your device); and
Commercial records, customer records, and preference
information (e.g., your purchase history, leasing details,
rental history, property records, tenant data, and related
information).
Your use of interactive features we may offer on our Services is
voluntary, and we may retain the information that you submit
through these features. If you participate in interactive chat,
either with a virtual or live agent, the contents of the chat may be
captured by us or our service provider and kept as a transcript. If
you use these features, you understand that our vendors may
process the information obtained through the feature to provide
the Service on our behalf.
If you submit personal information of other people to us, e.g.,
when participating in a resident referral program we may offer,
you represent that you have permission and authority to provide
us with such personal information. If you do not have
permission, please do not provide us with their information.
B. Types of Information Collected Automatically
We may automatically or manually collect information related to
your use of Services. For example, data collected in this
manner may include:
Web Browsing Data. When you use our Services, our servers
may automatically record information, including information that
your browser or mobile device sends when you visit or use our
Services.
Technical Information. We may collect certain technical
information about your computer systems or about your visits to
our online environments when you use our Services.
Device Information. We may collect information about the device
you are using to access our Services, including what type of
device it is, what operating system you are using, device
settings, unique device identifiers and crash data.
Cookie Data. Depending on how you are accessing our online
environments, we may use “cookies” (a small text file sent by
your device each time you visit our websites, unique to your
Sierra Sol account or your browser). When we use cookies, we
may use “session” cookies (that last until you close your
browser) or “persistent” cookies (that last until you or your
browser delete them). For example, we may use cookies to
2 / 5
remember your personal preferences, such as sections of our
Services that you visit frequently, your user ID or other settings
so you do not have to set them up every time you visit our
Services. Some of the cookies we use may be associated with
your Sierra Sol account (including information about you, such
as the email address you gave us), and other cookies are not. In
addition, we may use web beacons, pixels, or other web
programming code or embedded scripts.
Analytics Data. We may use Google Analytics or other providers
for analytics services. We may also implement Google Analytics
Advertising Features such as remarketing with analytics and
interest-based ads. We may use first-party cookies or other first-
party identifiers as well as third-party cookies or other third-party
identifiers to, e.g., deliver advertisements, measure your
interests, and/or personalize content. For more information on
how Google Analytics uses data collected through our services,
visit http://www.google.com/policies/privacy/partners. To opt out
of Google Analytics cookies, visit
https://tools.google.com/dlpage/gaoptout or download the
Google Analytics Opt-Out Browser Add-On.
Sensory Data. In order to provide you with the best possible
support, prevent fraud, and improve our Services. We may also
use surveillance cameras on our property in order to provide
security.
C. Information Provided to Us by Other Sources
To improve the quality of our Services, and to carry out research
and analysis, we and our vendors may supplement the
information we collect with information from other sources, such
as publicly available information, commercially available sources,
and information from our business partners or other third parties.
III. USE OF INFORMATION
We may use the information we collect through the Services or
otherwise obtain for a number of purposes including to:
• Provide our Services;
• Understand and improve our operations, Services, and
performance;
• Assist in customer service and transactions;
• Generate feedback regarding the Services which we offer;
• Conduct research or for analytics purposes;
• Develop new Services;
• Deliver marketing communications or promotional materials
that may be of interest to you;
• Improve the services we provide and the usefulness of the
Services;
• Customize our users’ experience when using the Services;
• Protect ourselves and our users; and/or
• Comply with applicable laws.
IV. WHY WE MAY DISCLOSE INFORMATION
We may disclose your personal information with other parties as
follows:
Provision of Services. We may disclose your personal
information with our business partners, vendors, and service
providers in order to provide our Services, including as
necessary for financial transactions, to conduct due diligence, to
3 / 5
detect and prevent fraud, to comply with applicable laws and/or
contractual obligations, to ensure quality of our Services, and as
otherwise necessary to support our Services.
Law Enforcement, Judicial, Administrative, or Regulatory
Disclosures. When we believe in good faith that the law requires
disclosure or that disclosure is necessary to protect or enforce
the rights, property, safety, or security of ourselves or others.
Business Transfers. In connection with sale of the applicable
business, a portion of the business, or certain stock and/or
assets, or a corporate merger, consolidation, restructuring, or
other corporate change including, without limitation, during the
course of any due diligence process.
Marketing and Advertisements. We may disclose your personal
information to our vendors or third parties to facilitate marketing
and provide you with advertisements which may interest you.
Sweepstakes, Contests, and Promotions. We may offer
sweepstakes, contests, and other promotions (each, a
“Promotion”), including Promotions jointly sponsored or offered
by third parties which may require submitting personal
information. If you voluntarily choose to enter a Promotion, your
information may be disclosed to us, our co-sponsors, service
providers, and other third parties, including for administrative
purposes and as required by law (e.g., on a winner’s list). By
entering, you are agreeing to the official rules that govern that
Promotion, which may include consent to additional or differing
data practices from those contained in this Privacy Policy.
Please review those rules carefully.
V. CHOICES YOU HAVE ABOUT YOUR INFORMATION
You may always limit the amount and type of information that we
collect from you by choosing not to enter or provide information
requested from you on our Services. However, some of our
features and Services can only be provided to you if you provide
us with requested information (including, in some instances,
personal information). Some of the Services offered may ask
whether you wish to opt out or opt into our contact lists for offers,
promotions and additional Services that may be of interest to
you.
VI. DO NOT TRACK SIGNALS
Some web browsers may transmit “Do-Not-Track” signals to
websites with which the browser communicates. As with many
other companies, we do not currently respond to these signals.
VII. HOW WE SECURE YOUR INFORMATION
Sierra Sol is committed to protecting the confidentiality and
security of your information against unauthorized access and
disclosure. We only disclose your personal information to our
personnel or others who need to know the information to service
your account or to provide our Services, and as otherwise
permitted or required by law. We maintain strict physical,
electronic, and procedural safeguards to protect your
information.
VIII. OUR POLICY ON THE INFORMATION OF CHILDREN
Sierra Sol does not seek or knowingly collect personal
information from children under the age of thirteen (13), and we
request that children do not provide information through the
4 / 5
Services. If you are a parent or guardian and become aware that
your child has provided us with information, please contact us
using one of the methods specified below, and we will work with
you to address the issue.
IX. INTERNATIONAL TRANSFERS
We are a United States company and we provide our Services
subject to United States law. However, we may transfer
information to our affiliates, vendors, and business partners in
other countries around the world, subject to applicable laws, and
as a result personal information may be transferred to,
processed, and stored in the other countries. As such, courts,
law enforcement, and authorities in other countries may, in
certain circumstances, be entitled to access your personal
information. By using the Services or providing us with any
information through the Services, you consent to this potential
transfer, processing and storage of your information, and you
acknowledge that other countries and jurisdictions may not
provide the same privacy protections and their privacy laws may
not be as comprehensive as those in the United States or in the
country where you reside or are a citizen.
X. CHANGES TO THE PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time to
reflect technological advancements, legal and regulatory
changes and good business practices or otherwise at our
discretion subject to applicable laws. If we make any changes, a
new Privacy Policy will reflect those changes and the effective
date of the revised Privacy Policy will be set forth at the top of
the Privacy Policy.
Your continued use of the Services after we make changes to
this Privacy Policy is deemed to be acceptance of those
changes, so please check this Privacy Policy periodically for
updates.
XI. HOW TO CONTACT US
If you have any questions or comments about this Privacy Policy
or the ways in which we use information subject to this
statement, please do not hesitate to contact us by emailing
srs@cobblestoneassets.com, writing to 675 Parlanti Lane,
Sparks, NV 89434, or calling us at 775.204.4363.
